Refund policy

Return Policy

Returning Goods
If you are not satisfied with your purchase, you may return the purchased item(s) in their original condition within 30 days of delivery (please include your tracking number). Upon receipt of the returned goods, the purchase price will be refunded. All returns must be registered with our customer service team before being sent back.

I Have Received a Faulty Item
If you have received a faulty item, please contact our support team immediately with the following information:

  • Your order number
  • Which item is damaged
  • A description of the issue
  • Photographic evidence

If your parcel has been damaged in transit, please take a photo and send it directly to our customer service team. All claims for damaged parcels must be made within 7 days of the delivery date. We cannot issue a refund, credit note, or replacement without proof of damage confirmed by a member of our support team.

I Have Received the Wrong Item
In the unlikely event that you receive the wrong item, please contact our support team immediately and provide us with the following information:

  • Your order number
  • The name of the item you did not receive
  • The name of the item you did receive
  • A photo of the item you received

Exchanges
Unfortunately, we are unable to offer exchanges. If you would like a different item, we recommend returning the original product and placing a new order for the correct item.

Faulty Products
If the product is faulty, has been damaged in transit, or is otherwise defective, there is no charge for returning the item.

Change of Mind Returns
If you have purchased the wrong product, it does not fit, or you no longer want the item, you are responsible for the cost of return shipping and the return receipt.

Return Address
[Insert supplier/warehouse return address here]

Please don't hesitate to reach out to our customer support team at any time: info@dailyappeal.co.nz

Cancellation Policy

If you wish to cancel your order, you must notify us within 24 hours of placing it. After this period, we reserve the right to refuse cancellation if your order is already being processed. In this case, please wait to receive your order — thank you for your understanding.

Please don't hesitate to reach out to our customer support team at any time: info@dailyappeal.co.nz